Terms & Conditions

Heads up: These standard terms are designed for business customers (B2B) under Danish law. If you sell to consumers (B2C), the Danish Consumer Contracts Act (Forbrugeraftaleloven) and mandatory rules may grant additional rights. Have a Danish attorney review before publishing.

1. Company Details

FLECOR (CVR: 42597376) — Frederiksvej 32, st. th., 2000 Frederiksberg, Denmark.
Email: contact@flecor.com · Phone: +45 52 50 46 55

2. Scope & Priority

These Terms apply to FLECOR’s services (e.g., film production, livestreaming, broadcast, webinars, AV, content, and related consulting) delivered to business customers unless otherwise agreed in a written Master Services Agreement (MSA) or Statement of Work (SOW). In case of conflict: SOW > MSA > these Terms.

3. Offers, Orders & Changes

• Quotations are non-binding until confirmed in writing and typically valid for 30 days.
• Orders are binding when accepted by FLECOR in writing (email suffices).
• Client-requested changes (scope, schedule, locations, crew, equipment) require written approval and may adjust pricing and deadlines.

4. Client Responsibilities

• Provide timely information, access, contacts, and approvals.
• Obtain necessary rights, permissions, and consents (e.g., locations, music, talent releases) unless explicitly included in the SOW.
• Ensure on-site safety and compliance with venue rules and applicable law.

5. Delivery, Acceptance & Defects

• Deliverables and timelines are as stated in the SOW. Partial deliveries may occur.
• Client must review and either accept or give written, specific defect notices within 5 business days of delivery. Absent such notice, the delivery is deemed accepted.
• For justified defects reported in time, FLECOR will remedy within reasonable time. The Danish Sale of Goods Act (Købeloven) applies to the extent not validly limited here in B2B.

6. Prices & Payment

• Prices are exclusive of VAT, duties, travel, accommodation, per diem, freight, insurances, and third-party costs unless stated otherwise.
• Unless otherwise agreed, payment terms are net 14 calendar days from invoice date.
• Late payment interest accrues per the Danish Interest Act (Rentenloven); reminder and collection fees may apply.
• FLECOR may suspend work for material payment delay.

7. Cancellations & No-Shows

• Client may cancel in writing. Client pays all non-recoverable third-party costs and work performed to date.
• Within 7 calendar days of a booked shoot/event, a cancellation fee up to 50% of the agreed fee may apply; within 48 hours, up to 100%.
• No-show or lack of access on the day is charged as delivered unless caused by FLECOR.

8. Intellectual Property

• Unless the SOW grants broader rights, FLECOR retains all IP in tools, templates, footage, project files, and know-how. Upon full payment, Client receives a non-exclusive, non-transferable license to use final deliverables for the purpose and channels specified in the SOW.
• Raw footage and project files are not delivered unless expressly agreed.
• Client warrants that provided materials do not infringe third-party rights.

9. Confidentiality

Each party must keep confidential information received from the other party confidential and use it only to perform or receive the services. This survives termination.

10. Data Protection (GDPR)

• FLECOR processes personal data in accordance with applicable data protection law and its Privacy Policy.
• If FLECOR acts as a data processor for Client, the parties will sign a data processing agreement (DPA) meeting GDPR Art. 28 requirements.

11. Equipment, Subcontractors & Risk

• FLECOR may use subcontractors and select equipment at its discretion while remaining responsible for delivery.
• Risk of loss for Client-provided items remains with Client; adequate insurance is recommended.

12. Warranties & Liability

• Services are delivered with reasonable skill and care.
• To the maximum extent permitted by Danish law, FLECOR excludes liability for indirect loss, including operating loss, loss of profit, data loss, and consequential damages.
• Total aggregate liability for any claim is capped at the amount paid (or payable) by Client for the specific SOW giving rise to the claim, unless caused by intent or gross negligence.

13. Force Majeure

Neither party is liable for delay or failure due to events beyond reasonable control (e.g., strike, extreme weather, power/network outage, governmental action, epidemic). The affected party must notify promptly and use reasonable efforts to mitigate.

14. Term & Termination

• Each SOW runs until completion unless otherwise stated.
• Either party may terminate for material breach not cured within 14 days of written notice.
• Upon termination, Client pays for work performed and non-recoverable costs to date.

15. Marketing Reference

Unless Client objects in writing, FLECOR may use Client’s name, logo, and generic project description as a reference in marketing materials and presentations.

16. Governing Law & Venue

These Terms are governed by Danish law (excluding conflict rules). Venue is the City Court of Copenhagen (Københavns Byret). If mandatory consumer rules apply, they prevail.

17. Contact

Questions about these Terms? Email contact@flecor.com.

Note: These Terms are provided “as is” and may need tailoring for specific projects (e.g., live sports broadcast, high-risk venues, extended licensing, or strict SLAs).